FREQUENTLY ASKED QUESTIONS

General

Q1. How is AddaBooking better than other restaurant reservation and party booking online portals?

-      AddaBooking is a one stop shop for all kinds of services for your occasion. You just need to tell us your requirements and your occasion will be a memorable one that’s our promise.

Q2. Do I need to get registered with AddaBooking before making any booking?

-      Yes, you have to sign up with AddaBooking before making any reservations with us.

Q3. How do I redeem my AddaBooking points?

-      When you have minimum 5000 Adda points in your account, you can click on the redeem option on your account page following which gift options would appear on your screen against which you can redeem your Adda paisa.

Q4. I am a restaurant owner and I would like to become a part of AddaBooking.

-      We would be glad to welcome you on board. You just need to fill a vendor form on our website, specify about all the details mentioned in the form and press Submit. We are listing for Free for first 06 MONTHS. For further queries you can call our customer care number +91 43513666 or write to us at sales@addabooking.com .

Q5. Can you help us in planning other than specified type of parties?

-      You can contact us on our customer care number +91 43513666 or write to us at contact@addabooking.com and we will be glad to assist you with the same.


Party Bookings

Q1. How do I book a party venue with AddaBooking?

-      Please mention the details like Date Select occasion, Select location and then Select Region, finally press Find Venue on the first screen. A filtered list according to your selection will appear on the screen. Even if you don’t put anything in the search boxes and press Find Venue directly, the whole list of our venues will appear on your screen. On this second screen, you can make your search more precise by ticking on the preferred options in the boxes on the left side. Narrow it down, according to the region, capacity etc. You can shortlist maximum 09 venues to compare for your party at a time.

-      After you select the venue, a window will appear containing the venue specific details like about the venue, food package options, seating wise capacity, reviews, map, etc. When you finalize the place for your party, next screen will show the brief details of your selection and you will have to fill in your contact details to confirm the reservation. Below that there will be an estimate cost of your booking depending upon the food package you have selected on the previous step. Then a confirmation mail shall be sent to you with the payment link, you will need to make the mentioned advance payment to confirmed your booking.

Q2. Where will I find the best prices for the venue?

-      When you select the venue for your party from the filtered list, a page will appear on your screen with the details related to the arrangements that you require. Here you will find the prices depending on the package that you select for your party.

Q3. Are there any booking charges?

-      For booking the venue you have to pay minimum 20% of the cost OR as per the terms and conditions of the vendor.

Q4. Do I need to select the mentioned packages given in the menu bar for making a booking?

-      Yes, you will have to select at least one package given in the food package table and your venue will be blocked. This can be changed at a later stage.

Q5. What if I do not have the exact number of male female and children ratio with me?

-      You just have to mention the approximate number of males, females and children that you are expecting for your party. As there are some venues which do not allow all male stag entry and some venues do not allow children after certain timings, so this is a necessary box to be filled at the time of reservation.

Q6. What is the minimum number of people you require do make it a group booking?

-      Minimum number of people for the group booking depends on venue. So you can inquire the same at the time of booking.

Q7. How do I avail the offer? Do I need to print the confirmation receipt or show the SMS?

-      You have to show the SMS that you will receive from us at the restaurant and they will include the offer in your final bill that you are entitled to. Also, don’t forget to ask for your OTP which we shall send to the respective restaurant at the time of confirmation of your reservation. When you put this OTP in your account on our website, only then your point against the reservation will be added to your AddaBooking account.

Q8. Do I need to make a pre-payment? If yes, what minimum amount can I make to confirm the booking?

-      Yes, for a group booking you have to make a minimum payment of 20% of the cost OR as per the terms and conditions of the vendor.

Q9. Maximum how many days prior can I do a group booking through AddaBooking?

-      The earlier you book the wider range of options you will have to select from for your occasion.

Q10. What if the venue I want is not listed on the website?

-      For this you can call us at our customer care number +91 43513666 or you can mail us your query at contact@addabooking.com or you can chat with us on our website. We shall try to get the best prices for the venues that you are looking for.

Q11. Can I go visit the venue before booking?

-      Yes, you can visit the venue before making the confirmed reservation. If you let us know in advance we can intimate the concerned person at the venue who will be able to assist you properly.

Q12. Can I have a party in a restaurant or a lounge?

-      Yes, you can have a party in a restaurant or a lounge depending on the capacity that they are ready to take.

Q13. How do I make the payment for my event?

-      You can make the payment for your event by Two ways:

      1. Cash payment.

      2. Online Payment (Debit Card/Credit Card/EMI/Transfer).

Q14. If I make part payment for the event, can I make the remaining amount after the event?

-      This decision will solely depend on the terms and conditions of the venue. We shall take the advance payment for the confirmation of the venue.

Q15. Would we be able to taste the food before the event?

-      We can arrange a meeting for food tasting but it would be subject to the terms and conditions of the venue.

Q16. What if due to unforeseen reason, we have to cancel the event but have already made a certain amount to confirm the same? Would the money that we have paid, be returned to us?

-      Generally, the advance amount paid is non refundable. But if the venue agrees to return the amount then our convenience fee would be deducted and rest shall be returned to you.

-      In the later case, the reason has to be strong and has to be supported by proper evidence.

Q17. Can we change some menu items in the menu composition later? Do we get assistance on the menu choice from the chef?

-      This would be subject to the terms and conditions of the venue.

Q18. Is outside alcohol allowed? Can one or two premier brands be allowed? Is there a license fee you charge?

-      This would be subject to the terms and conditions of the venue.

Q19. Is outside decorator allowed? If not, then can you advise us the rough price range for the in house decorator for birthdays and weddings?

-      This would be subject to the terms and conditions of the venue.

Q20. What if I forget to take my OTP from the restaurant?

-      In this case, you will not be entitled to your points, as to add points to your Account; OTP has to be collected from the restaurant.


Restaurants# Table Reservation

Q1. How do I reserve a table trough AddaBooking?

-      Please mention the details like select location, number of people, date and time of the reservation, then press Reserve Now on the first page. A filtered list according to your selection will appear. Even if you don’t put anything in the search boxes; a list of all our restaurants will appear on your screen. On this screen you can make your search more precise by ticking on the preferred options in the boxes on the left side. Narrow it down, according to the cost for 2, location, cuisine, deals, type of restaurant, AddaBooking Specials etc. You can shortlist maximum 09 venues to compare for your table reservation at a time.

-      After you select the venue, window will appear containing the venue specific details like about the restaurant, menu pictures, restaurant pictures, reviews, map, etc. When you finalize the place for your table reservation, next screen will show the brief details of your selection and you will have to fill in your contact details to confirm the reservation, also on the right side of the screen the best deals will be mentioned of the restaurant; select as per your choice and click Confirm Reservation. After this a confirmation page will appear where you can recheck your details and note your Booking ID, if you want (An SMS would also be sent to you mentioning the same).

-      On the right side of the screen you can also invite your friends for the reservation through Facebook and text message.

Q2. How do I get the offer? Do I need to print the confirmation receipt or show the SMS?

-      You have to show the SMS that you will receive from us at the restaurant and they will include the offer in your final bill that you are entitled to. Also, don’t forget to ask for your OTP which we shall send to the respective restaurant at the time of confirmation of your reservation. When you put this OTP in your page on the site, only then your point will be added to your AddaBooking Account.

Q3. Do I need to make a pre-payment?

-      No, you do not need to make any pre-payment for your Table reservation.

Q4. What if I forget to take my OTP from the restaurant?

-      In this case, you will not be entitled to your points, as to add points to your Account, OTP has to be collected from the restaurant.

Q5. If something comes up, can I cancel my reservation?

-      Yes, you can cancel the reservation.

Q6. Do I need to intimate the restaurant if I am getting late?

-      Yes, it is advised to inform the restaurant in case you are getting late, as after 15-30 minutes of the delay the restaurants tend to cancel the booking (depending on the restaurant).

Q7. What kind of restaurants does AddaBooking partner with?

-      AddaBooking partners with all kinds of restaurants, so that we can provide you a wide variety of choices.

Q8. Can I combine the deal given to me by AddaBooking with any other existing deals of the restaurant?

-      This would be the decision of the respective restaurant.


Banquet Bookings

Q1. How do I book a Banquet with AddaBooking?

-      Please mention the details like Date Select occasion, Select location and then Select Region, finally press Find Venue on the first screen. A filtered list according to your selection will appear on the screen. Even if you don’t put anything in the search boxes and press Find Venue directly, the whole list of our venues will appear on your screen. On this second screen, you can make your search more precise by ticking on the preferred options in the boxes on the left side. Narrow it down, according to the region, capacity, venue type, seating style, etc. You can shortlist maximum 09 venues to compare for your party at a time.

-      After you select the venue, a window will appear containing the venue specific details like about the venue, food package options, seating wise capacity, reviews, map, etc. When you finalize the place for your party, next screen will show the brief details of your selection and you will have to fill in your contact details to confirm the reservation. Below that there will be an estimate cost of your booking depending upon the food package you have selected on the previous step. Then a confirmation mail shall be sent to you with the payment link, you will need to make the mentioned advance payment to confirmed your booking.

Q2. Where will I find the best prices for the venue?

-      When you select the venue for your party from the filtered list, a page will appear on your screen with the details related to the arrangements that you require. Here you will find the prices depending on the package that you select for your party.

Q3. Are there any booking charges?

-      For booking the venue you have to pay minimum 20% of the cost OR as per the terms and conditions of the vendor.

Q4. Do I need to select the mentioned packages given in the menu bar for making a booking?

-      Yes, you will have to select at least one package given in the food package table and your venue will be blocked. This can be changed at a later stage.

Q5. What if I do not have the exact number of male female and children ratio with me?

-      You just have to mention the approximate number of males, females and children that you are expecting for your party. As there are some venues which do not allow all male stag entry and some venues do not allow children after certain timings, so this is a necessary box to be filled at the time of reservation.

Q6. Do I need to print the confirmation receipt or show the SMS?

-      You have to show the SMS that you will receive from us at the venue. Also, don’t forget to ask for your OTP which we shall send to the respective venue at the time of confirmation of your reservation. When you put this OTP in your account on our website, only then your point against the reservation will be added to your AddaBooking account.

Q7. Do I need to make a pre-payment? If yes, what minimum amount can I make to confirm the booking?

-      Yes, for a banquet booking you have to make a minimum payment of 20% of the cost OR as per the terms and conditions of the vendor.

Q8. Maximum how many days prior can I do a group booking through AddaBooking?

-      The earlier you book the wider range of options you will have to select from for your occasion.

Q9. What if the venue I want is not listed on the website?

-      For this you can call us at our customer care number +91 43513666 or you can mail us your query at contact@addabooking.com or you can chat with us on our website. We shall try to get the best prices for the venues that you are looking for.

Q10. Can I go visit the venue before booking?

-      Yes, you can visit the venue before making the confirmed reservation. If you let us know in advance we can intimate the concerned person at the venue who will be able to assist you properly.

Q11. How do I make the payment for my event?

-      You can make the payment for your event by Two ways:

      1. Cash payment.

      2. Online Payment (Debit Card/Credit Card/EMI/Transfer).

Q12. If I make part payment for the event, can I make the remaining amount after the event?

-      This decision will solely depend on the terms and conditions of the venue. We shall take the advance payment for the confirmation of the venue.

Q13. Would we be able to taste the food before the event?

-      We can arrange a meeting for food tasting but it would be subject to the terms and conditions of the venue.

Q14. What if due to unforeseen reason, we have to cancel the event but have already made a certain amount to confirm the same? Would the money that we have paid, be returned to us?

-      Generally, the advance amount paid is non refundable. But if the venue agrees to return the amount then our convenience fee would be deducted and rest shall be returned to you.

-      In the later case, the reason has to be strong and has to be supported by proper evidence.

Q15. Can we change some menu items in the menu composition later? Do we get assistance on the menu choice from the chef?

-      This would be subject to the terms and conditions of the venue.

Q16. Is outside alcohol allowed? Can one or two premier brands be allowed? Is there a license fee you charge?

-      This would be subject to the terms and conditions of the venue.

Q17. Is outside decorator allowed? If not, then can you advise us the rough price range for the in house decorator for birthdays and weddings?

-      This would be subject to the terms and conditions of the venue.

Q18. What if I forget to take my OTP from the restaurant?

-      In this case, you will not be entitled to your points, as to add points to your Account; OTP has to be collected from the restaurant.